« I am a patient from the United States with double below knee prostheses who can walk short distances. I sent inquiries to five electric scooter rental companies in Paris for my two-week vacation stay. Only one company, Axsol, replied to my email within one day and they did so within 2 hours. One company responded in 24 hours and the others took days to weeks to respond. The rental price for two weeks was very competitive with Axsol. I surmised the rapid response would a good sign what might happen if the scooter developed a problem. I thus engaged Axsol. The scooter was delivered within the time frame promised to Neuilly-sur-seine.

The Go-go scooter manual cites a range of 12 km. However, on the first day the scooter’s battery gave out after 2 km. I called on a Saturday evening, and Axsol brought out a replacement scooter at 9:00 AM Sunday morning. One cannot expect there never to be any mechanical problems with a rental. What is important is the effort to fix any problem; Axsol passes with flying colors.

The replacement scooter had a range that seem to exceed the promised 12 km. We took a taxi to Disneyland Paris and drove the scooter around all day; we then took the railroad back to Paris and thence 400 meters to our apartment with plenty of battery to spare.

I thus had a great experience with Axsol and their scooter rental. I would give 5 out of 5 stars for my experience. »